A foundation for the study of group decision support systems
Management Science
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Applying adaptive structuration theory to investigate the process of group support systems use
Journal of Management Information Systems - Special issue: Collaboration technology, modeling, and end-user computing for the 1990s
Distributed teamwork: the impact of communication media on influence and decision quality
Journal of the American Society for Information Science - Special issue on user-centered cooperative systems
ACM SIGDOC Asterisk Journal of Computer Documentation
The affordances of media spaces for collaboration
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Teaming together apart: emergent patterns of media use in collaboration at a distance
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Technological mediation for design collaboration
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
A Descriptive Framework of Workspace Awareness for Real-Time Groupware
Computer Supported Cooperative Work
The Problem with 'Awareness': Introductory Remarks on 'Awareness in CSCW'
Computer Supported Cooperative Work
Why do people use information technology?: a critical review of the technology acceptance model
Information and Management
Communication and Trust in Global Virtual Teams
Organization Science
Electronic Brainstorming: the Illusion of Productivity
Information Systems Research
Virtual teams: a review of current literature and directions for future research
ACM SIGMIS Database
Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams
Organization Science
An analysis of communication mode in group support systems research
Decision Support Systems
Emergent networks, locus of control, and the pursuit of social capital
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Challenges in Virtual Collaboration: Videoconferencing Audioconferencing and Computer--Mediated Communications
Social networks, communication styles, and learning performance in a CSCL community
Computers & Education
Group Support Systems: A Descriptive Evaluation of Case and Field Studies
Journal of Management Information Systems
Human-Computer Interaction
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Results are presented from a study on virtual teams and whether appropriate early training can positively influence their effectiveness. Sixteen teams that worked together for periods ranging from three months to three years were studied. Team processes that emerged naturally from long-duration teams were formalized and taught to shorter duration teams. These shorter duration teams comprised three different cohorts, each of which received different levels of training. It was found that the adoption of formal procedures and structured processes significantly increased the effectiveness of virtual teams. Tasks that lend themselves to a structured approach were most effectively accomplished during virtual meetings, whereas face-to-face interactions were better for relatively unstructured, discussion intensive tasks. The performance of a virtual team was significantly improved when team processes were adapted to the affordances of the CMC environment. It is shown that this adaptation can occur very rapidly if teams are trained on the technology as well as on work processes that best exploit it.