Counting your customers: who are they and what will they do next?

On the Use of Optimization for Data Mining: Theoretical Interactions and eCRM Opportunities

Management Science

Toward the Next Generation of Recommender Systems: A Survey of the State-of-the-Art and Possible Extensions

IEEE Transactions on Knowledge and Data Engineering

Measuring and Mitigating the Costs of Stockouts

Management Science

Marketing Models of Service and Relationships

Marketing Science

Customer Metrics and Their Impact on Financial Performance

Marketing Science

Measuring and Mitigating the Costs of Stockouts

Management Science

How to Compute Optimal Catalog Mailing Decisions

Marketing Science

Research Note---Incorporating Satisfaction into Customer Value Analysis: Optimal Investment in Lifetime Value

Marketing Science

Question recommendation for user-interactive question answering systems

Proceedings of the 2nd international conference on Ubiquitous information management and communication

Designing evolving user profile in e-CRM with dynamic clustering of Web documents

Data & Knowledge Engineering

A modified Pareto/NBD approach for predicting customer lifetime value

Expert Systems with Applications: An International Journal

Knowledge discovery on RFM model using Bernoulli sequence

Expert Systems with Applications: An International Journal

Benefits of quantile regression for the analysis of customer lifetime value in a contractual setting: An application in financial services

Expert Systems with Applications: An International Journal

“Counting Your Customers” One by One: A Hierarchical Bayes Extension to the Pareto/NBD Model

Marketing Science

Research Note---How Much Should You Invest in Each Customer Relationship? A Competitive Strategic Approach

Marketing Science

An analytical approach to bundling in the presence of customer transition effects

Decision Support Systems

Customer-Base Valuation in a Contractual Setting: The Perils of Ignoring Heterogeneity

Marketing Science

Estimating Time Required to Reach Bid Levels in Online Auctions

Journal of Management Information Systems

An analysis of the application of data mining in airline company CRM

FSKD'09 Proceedings of the 6th international conference on Fuzzy systems and knowledge discovery - Volume 7

Employee churn prediction

Expert Systems with Applications: An International Journal

How to measure the effectiveness of online advertising in online marketplaces

Expert Systems with Applications: An International Journal

Customer-Base Analysis in a Discrete-Time Noncontractual Setting

Marketing Science

Modeling Multivariate Distributions Using Copulas: Applications in Marketing

Marketing Science

Portfolio Dynamics for Customers of a Multiservice Provider

Management Science

Measuring the Lifetime Value of Customers Acquired from Google Search Advertising

Marketing Science

New Perspectives on Customer “Death” Using a Generalization of the Pareto/NBD Model

Marketing Science

Integrating management of customer value and risk in e-commerce

Information Systems and e-Business Management

Customer relationship management and Web mining: the next frontier

Data Mining and Knowledge Discovery

Modeling Purchasing Behavior with Sudden “Death”: A Flexible Customer Lifetime Model

Management Science

Bidding behavior evolution in sequential auctions: characterization and analysis

MIS Quarterly

Nonparametric hierarchal bayesian modeling in non-contractual heterogeneous survival data

Proceedings of the 19th ACM SIGKDD international conference on Knowledge discovery and data mining

Incorporating Direct Marketing Activity into Latent Attrition Models

Marketing Science