What is coordination theory and how can it help design cooperative work systems?
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Identifying potential CSCW applications by means of activity theory concepts: a case example
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
The marks are on the knowledge worker
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communications of the ACM
Journal of the American Society for Information Science
Student readers' use of library documents: implications for library technologies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A diary study of work-related reading: design implications for digital reading devices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Digital libraries and knowledge disaggregation: the use of journal article components
Proceedings of the third ACM conference on Digital libraries
Considering an organization's memory
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Intertwining perspectives and negotiation
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Information Engineering: Introduction
Information Engineering: Introduction
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Software Development and Reality Construction
Software Development and Reality Construction
Graphical Entity Relationship Models: Towards a More User Understandable Representation of Data
ER '96 Proceedings of the 15th International Conference on Conceptual Modeling
The Communicative View on Organizational Memory: Power and Ambiguity in Knowledge Creation Systems
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Learning in Organizational Memory Systems: An Intelligent Decision Support Perspective
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences - Volume 1
Socio-technical walkthrough: designing technology along work processes
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
CoScripter: automating & sharing how-to knowledge in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Knowledge Management Software must be embedded in processes of knowledge workers' everyday practice. In order to attain a seamless design, regarding the special qualities and requirements of knowledge work, detailed studies of the existing work processes and analysis of the used knowledge are necessary. Participation of the knowledge owners and future users us an important factor for success of knowledge management systems. In this paper we describe characteristics of knowledge work motivating the usage of participatory design techniques. We suggest a design process for developing or improving knowledge management, which includes ethnographic surveys, user participation in cyclic improvement, scenario based design, and the use of multiple design artifacts and documents. Finally we explain the benefits of our approach. The paper is based on a case study we carried out to design and introduce a knowledge management system in a training company.