A design process for embedding knowledge management in everyday work
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
Workflow-Centric Information Distribution Through E-Mail
Journal of Management Information Systems
A transformational model for Organizational Memory Systems management with privacy concerns
Information Sciences: an International Journal
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This paper presents a new approach to conceptualizing organizational memory and memory support systems. Organizational power structures are shown to have implications for semantic ambiguity in memory support systems, and it is claimed that a communicative view on organizational memory is needed to support organizational learning and innovation processes that create new knowledge. The paper discusses organizational interactions that sustain organizational memory, and the role of computer-mediated communication in building organizational memory support. A simple model of knowledge flows is described and used to generate propositions about design requirements for memory support systems.