Information systems development: can there be “good” conflict?

Authors:
Kenneth J. Trimmer;Rosann Webb Collins;Richard P. Will;J. Ellis Blanton
Affiliations:
Information Systems and Decision Sciences, University of South Florida, 4202 East Fowler Avenue, CIS 1040, Tampa, Florida;Information Systems and Decision Sciences, University of South Florida, 4202 East Fowler Avenue, CIS 1040, Tampa, Florida;Information Systems and Decision Sciences, University of South Florida, 4202 East Fowler Avenue, CIS 1040, Tampa, Florida;Information Systems and Decision Sciences, University of South Florida, 4202 East Fowler Avenue, CIS 1040, Tampa, Florida
Venue:
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
Year:
2000

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Abstract

Successful information systems development (ISD) is a perennial concern of both practitioners and researchers. As the scope of ISD expands to provide enterprise-wide and web-based systems, the set of individuals in ISD includes many whose responsibilities and experiences cross organizational functions. The involvement of this diverse set of individuals in ISD can lead to increased levels of conflict within the development group. However, not all conflict is detrimental to organizational tasks. This paper presents conflict and the resulting conflict resolution as a facet of team development. Conflict can take two general forms. The first form of conflict, interpersonal, has a negative or dysfunctional impact on group tasks and relations, and can lead to turnoever. The second form, task conflict, has a positive impact on group tasks. The need for ISD teams to recognize different types of conflict and successfully resolve them is presented within the context of an overall model of team and systems development.