On natural language call routing

A comparative study of speech in the call center: natural language call routing vs. touch-tone menus

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

ASR post-correction for spoken dialogue systems based on semantic, syntactic, lexical and contextual information

Speech Communication

A Misclassification Reduction Approach for Automatic Call Routing

MICAI '08 Proceedings of the 7th Mexican International Conference on Artificial Intelligence: Advances in Artificial Intelligence

Implementation and empirical evaluation of voice-enabled web applications

International Journal of Information Technology and Management

Voice enabling mobile financial services with multimodal transformation

International Journal of Mobile Communications

Combining multiple statistical classifiers to improve the accuracy of task classification

CICLing'05 Proceedings of the 6th international conference on Computational Linguistics and Intelligent Text Processing

Brazilian Portuguese speech-driven answering system

Proceedings of the 6th Euro American Conference on Telematics and Information Systems