SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
Information technology and organizational change
SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
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This commentary provides insight into the case study presented by Mirel by analyzing the social/organizational themes of (a) text book process versus deep reality, (b) group dynamics, (c) leadership, and (d) the role of values. It concludes that social information processing can provide explanatory power for both this case study and for other professional settings. It also notes the importance of ongoing and early educationof software industry professionals in the importance of usability.