An inclusive design of remittance services for the blind user's operation of Automatic Teller Machines (ATMs)

Authors:
Iwao Kobayashi;Akihiro Iwazaki;Katsuhiro Sasaki
Affiliations:
Iwate Prefectural Univ., Iwate, Japan;Fujitsu Ltd., Kanagawa, Japan;Miyagi Prefectural School for the Blind, Miyagi, Japan
Venue:
CUU '00 Proceedings on the 2000 conference on Universal Usability
Year:
2000

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Abstract

In this paper we reported the inclusive design of Automatic Teller Machines (ATMs) for blind users, especially their use of remittance services. We examined our design guideline of the remittance operation for the users, based on the operations by voice instruction and/or the feedback using a handset. Then we implemented the prototype system under the guideline and evaluated it by an experiment. Subjects were four blind men. The results showed that the system worked out effectively. However, the reduction in time for all operation required was indicated as a main problem.