Incorporating tutorial strategies into an intelligent assistant

Authors:
Jim R. Davies;Abigail S. Gertner;Neal Lesh;Charles Rich;Candace L. Sidner;Jeff Rickel
Affiliations:
College of Computing, Georgia Institute of Technology, Atlanta, GA;The MITRE Corporation, 202 Burlington Rd, ms. K302, Bedford, MA;Mitsubishi Electric Research Labs, 201 Broadway, Cambridge, MA;Mitsubishi Electric Research Labs, 201 Broadway, Cambridge, MA;Mitsubishi Electric Research Labs, 201 Broadway, Cambridge, MA;USC Information Sciences Institute, 4676 Admiralty Way, Suite 1001, Marina del Rey, CA
Venue:
Proceedings of the 6th international conference on Intelligent user interfaces
Year:
2001

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Abstract

Computer tutors and intelligent software assistants have traditionally been thought of as different kinds of systems. However tutors and assistants share many properties. We have incorporated tutorial strategies into an intelligent assistant based on the COLLAGEN architecture. We are working on an agent, named Triton, which teaches and helps users with the graphical user interface of an air travel planning system. We found that the collaborative model underlying COLLAGEN is an excellent foundation for both an assistant and a tutor, and that both modes of interaction can be implemented in the same system with different parameter settings.