Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
City of bits: space, place, and the infobahn
City of bits: space, place, and the infobahn
Remediation: understanding new media
Remediation: understanding new media
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
The Social Life of Information
The Social Life of Information
High Wired: On the Design, Use, and Theory of Educational Moos
High Wired: On the Design, Use, and Theory of Educational Moos
Four ways to investigate assemblages of texts: genre sets, systems, repertoires, and ecologies
Proceedings of the 22nd annual international conference on Design of communication: The engineering of quality documentation
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Lessons from trying to develop a robust documentation exemplar
Proceedings of the 27th ACM international conference on Design of communication
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This presentation traces the locations and roles of computer documentation over the latter half of the twentieth-century in order to construct a model of information/knowledge space as it relates to different forms of work. The paper then provides suggestions about future forms of documentation and interface based on ethnographic research of workers in recently emerging forms of work, including nonlinear audio/video production and videogame playing. The final section of the paper provides concrete suggestions about forms of documentation and interface that will be required to support these new forms of work.