The Effects of Communication Modality on Outcomes of Collaborative Tasks

Authors:
Radhika Santhanam
Affiliations:
DSIS Area, School of Management, Gatton College of Business and Economics, University of Kentucky, Lexington, KY 40506, USA santhan@pop.uky.edu
Venue:
Information Technology and Management
Year:
2001

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Abstract

Collaborative learning involves students working in small groups to complete tasks related to class instruction. Collaborative learning techniques are widely used in business schools. There is research evidence to suggest that collaborative learning leads to positive outcomes. Specifically, the interaction that occurs among students in completing the group task provides both educational and social benefits. The easy availability of communication technology has changed the modality of interaction among students. This change has been furthered by an increase in the number of students who work full-time and also enroll in business schools. Such students tend to interact more using communication technologies, such as electronic mail and not necessarily face-to-face. The objective of this study is to investigate the impact of these changes in communication modalities on the outcomes of group work. The results indicate that while students have a preference for using traditional face-to-face interaction, there seems to be no significant correlation between communication modality and measures of group outcomes.