Exploring obstacles: integrating CSCW in evolving organisations
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Support for workflows in a ministerial environment
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
What are workplace studies for?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Work-arounds, Make-work, and Kludges
IEEE Intelligent Systems
The Declarative Approach to Business Process Execution: An Empirical Test
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
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This research aims at studying enduser acceptance of workflow system. Enduser acceptance is crucial when considering the implementation success of workflow systems (WFS). The case study reported here is the first step in the development of a general diagnostic tool for evaluating the implementation of workflow systems.Many case studies have been presented in the field of Workflow Management [1;2;3]. Some focus on the design of WFS tools, others are ethnographic in nature and describe the factors that lead to success or failure of the WFS. However, most case studies provide case-specific insights and no general systematic framework has been presented yet to evaluate workflow implementation.