Using a qualitative research method for building a software maintenance methodology

  • Authors:

  • Macario Polo;Mario Piattini;Francisco Ruiz

  • Affiliations:

  • Grupo Alarcos - Department of Computer Science, University of Castilla-La Mancha, Paseo de la Universidad, 4, 13071-Ciudad Real, Spain;Grupo Alarcos - Department of Computer Science, University of Castilla-La Mancha, Paseo de la Universidad, 4, 13071-Ciudad Real, Spain;Grupo Alarcos - Department of Computer Science, University of Castilla-La Mancha, Paseo de la Universidad, 4, 13071-Ciudad Real, Spain

  • Venue:
  • Software—Practice & Experience
  • Year:
  • 2002

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Abstract

This article explains our experience of using Action Research to develop a software maintenance methodology involving two organizations: a group of university researchers and a software services organization. The concept of 'methodology' comprises a wide set of elements whose identification, definition and integration is not a trivial task, due to the magnitude of the project and to the different nature of the organizations. The use of Action Research was a key factor in the progress of the research and has been essential in the adoption of the methodology within the software services organization.