Software maintenance from a service perspective

Using a qualitative research method for building a software maintenance methodology

Software—Practice & Experience

An empirical study of the influence of departmentalization and organizational position on software maintenance

Journal of Software Maintenance: Research and Practice

Enabling the creation of knowledge about software assets

Data & Knowledge Engineering - DKE 40

Maintenance issues in the web site development process

Journal of Software Maintenance: Research and Practice

Assessment of Maintenance Maturity in IT Departments of Public Entities: Two Case Studies

PROFES '01 Proceedings of the Third International Conference on Product Focused Software Process Improvement

Perspectives on Improving Software Maintenance

ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)

The impact of IS sourcing type on service quality and maintenance efforts

Information and Management

Influential Factors on Incident Management: Lessons Learned from a Large Sample of Products in Operation

PROFES '08 Proceedings of the 9th international conference on Product-Focused Software Process Improvement

Evaluating the relationship between process improvement and schedule deviation in software maintenance

Information and Software Technology

Methodology Mashups: An Exploration of Processes Used to Maintain Software

Journal of Management Information Systems

A quantitative approach for evaluating software maintenance services

Proceedings of the 28th Annual ACM Symposium on Applied Computing