Software maintenance management: changes in the last decade
Journal of Software Maintenance: Research and Practice
Software complexity and maintenance costs
Communications of the ACM
Determinants of information technology outsourcing: a cross-sectional analysis
Journal of Management Information Systems
A dialectic view of information systems outsourcing: pros and cons
Information and Management
Employment outsourcing in information systems
Communications of the ACM
Attitudes of maintenance personnel towards maintenance work: a comparative analysis
Journal of Software Maintenance: Research and Practice
IS maintainability: should it reduce the maintenance effort?
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
A study of the outsourcing decision: preliminary results
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
Reducing maintenance costs through the application of modern software architecture principles
Proceedings of the 1999 annual ACM SIGAda international conference on Ada
The myths and realities of information technology insourcing
Communications of the ACM
Software maintenance from a service perspective
Journal of Software Maintenance: Research and Practice
Developing a framework for analyzing IS sourcing
Information and Management
Characteristics of application software maintenance
Communications of the ACM
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
Software Maintenance: The Problems and Its Solutions
Software Maintenance: The Problems and Its Solutions
A study of the effects of software development practices on software maintenance effort
ICSM '96 Proceedings of the 1996 International Conference on Software Maintenance
The Moderating Effects of Structure on Volatility and Complexity in Software Enhancement
Information Systems Research
Assessing the Risk of IT Outsourcing
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Organizational Psychology and Performance in IS Employment Outsourcing and Insourcing
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 6 - Volume 6
A sizing measure for adaptive maintenance work products
ICSM '95 Proceedings of the International Conference on Software Maintenance
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Information systems outsourcing: a study of pre-event firm characteristics
Journal of Management Information Systems
Sharing information for product quality and food safety in China: barriers and enablers
Proceedings of the 2nd international conference on Theory and practice of electronic governance
Evaluating the service quality of software providers appraised in CMM/CMMI
Software Quality Control
Hybrid models in decision making under uncertainty: The case of training provider evaluation
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology
Information and Management
Knowledge kanban system for virtual research and development
Robotics and Computer-Integrated Manufacturing
Methodology Mashups: An Exploration of Processes Used to Maintain Software
Journal of Management Information Systems
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The purpose of our work was to examine the effectiveness of information system sourcing from the perspective of service quality and maintenance efforts. We empirically found that there were significant differences in service quality, but not in maintenance efforts, between insourced and outsourced systems. We also found that the level of service quality and maintenance efforts across system sourcing types varied as a system grew older. Our results suggested that outsourcing may not always be the correct choice for reducing costs and increasing efficiency over the long term. This work also considered the effect of issues like productivity gains from a reduced need for system maintenance and the cost savings achieved by choosing sourcing options wisely.