Designing the user interface (videotape)
Designing the user interface (videotape)
Developing interactive speech technology
Interactive speech technology
Towards increasing speech recognition error rates
Speech Communication
Usability Engineering
Vocal access to a newspaper archive: design issues and preliminary investigations
Proceedings of the fourth ACM conference on Digital libraries
Integrated natural spoken dialogue system of Jijo-2 mobile robot for office services
AAAI '99/IAAI '99 Proceedings of the sixteenth national conference on Artificial intelligence and the eleventh Innovative applications of artificial intelligence conference innovative applications of artificial intelligence
Journal of Intelligent Information Systems
Modeling Complex Spoken Dialog
Computer
Generality and objectivity: central issues in putting a dialogue evaluation tool into practical use
ISDS '97 Interactive Spoken Dialog Systems on Bringing Speech and NLP Together in Real Applications
Intelligent interaction for linguistic learning
ACII'05 Proceedings of the First international conference on Affective Computing and Intelligent Interaction
| Hi-index | 4.10 |
Telephone-based, spoken-language dialogue systems have been entering the market since the early 1990s. Because they provide such significant cost reductions, the market for these systems is growing rapidly. However, the designers of the dialogue these systems employ do not have a set of principles to guide them. Today's designers tend to rely on common sense, experience, intuition, and trial and error. This means they must be both very careful and very lucky, or humans will have problems interacting with the system, and development costs will rise. This article contains a comprehensive set of dialogue design guidelines. The guidelines could significantly reduce development time and cost by removing dialogue problems as early as possible in the design life cycle, mitigating the need for lengthy experimentation, controlled user testing, and field trial cycles.