The media equation: how people treat computers, television, and new media like real people and places
Human values and the design of computer technology
Human values and the design of computer technology
Non-contractual trust, design, and human and computer interactions
CHI '00 Extended Abstracts on Human Factors in Computing Systems
How does personality affect trust in B2C e-commerce?
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
The moral accountability of a personified agent: young adults' conceptions
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
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We live in an increasingly wired world. According to Robert Putnam, people are spending less time in persistent personal face to face interactions and more time in pursuits such as watching TV and using the Internet. At the same time, independently measured "social capital" -- the extent to which we trust and work for a common good -- is declining. In this panel, we explore: the impacts of electronic media on trust and accountability; whether and how electronic media can be designed and used to increase deserved trust and accountability; the relationship between protecting privacy and increasing the efficacy of communication; and how people's tendency to treat computers as social actors impacts these issues. In brief, how can modern technology enhance humanity's humanity?