Why conversational agents should catch the eye

Authors:
Roel Vertegaal;Robert Slagter;Gerrit van der Veer;Anton Nijholt
Affiliations:
Queen's University, Canada;Telematics Institute, The Netherlands;Vrije Universiteit, The Netherlands;Twente University, The Netherlands
Venue:
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Year:
2000

Citing 2
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Abstract

We studied whether the gaze direction of users indicates whom they are speaking or listening to in multiparty conversations. Results show when someone is listening or speaking to individuals, there is indeed a high probability that the person looked at is the person listened (p=88%) or spoken to (p=77%). We implemented these findings in a multi-agent conversational system that uses eye input to gauge which agent the user is listening or speaking to.