Usability in practice: how companies develop user-friendly products
Usability in practice: how companies develop user-friendly products
Usability inspection methods
The usability engineering lifecycle: a practitioner's handbook for user interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
Comparative evaluation of usability tests
CHI '99 Extended Abstracts on Human Factors in Computing Systems
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Usability engineering programs generate volumes of raw data that are analyzed and synthesized into findings. While quantitative results such as task completion time and satisfaction ratings are straightforward to analyze and report, qualitative findings are less so. Qualitative findings encompass defects or flaws introduced at various stages of development, user suggestions for improving an acceptable design, and more diffuse usability concerns that need further investigation.It is not sufficient for usability engineers to simply identify usability defects. These defects must be communicated, tracked, resolved, and reported on. The effectiveness of a usability engineering process can be measured by its success rate in causing legitimate usability issues to be successfully resolved. This workshop will seek to identify best practices for managing usability defects from the time they are identified to the time they are closed.