Principles of survey research part 4: questionnaire evaluation

Authors:
Barbara Kitchenham;Shari Lawrence Pfleeger
Affiliations:
Keele University, Staffs, UK;RAND Corporation, Arlington, VA
Venue:
ACM SIGSOFT Software Engineering Notes
Year:
2002

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Abstract

This article discusses how to avoid biased questions in survey instruments, how to motivate people to complete instruments and how to evaluate instruments. In the context of survey evaluation, we discuss how to assess survey reliability i.e. how reproducible a survey's data is and survey validity i.e. how well a survey instrument measures what it sets out to measure.