A Critique of Software Defect Prediction Models
IEEE Transactions on Software Engineering
Gauging Software Readiness with Defect Tracking
IEEE Software
A Software Defect Report and Tracking System in an Intranet
CSMR '99 Proceedings of the Third European Conference on Software Maintenance and Reengineering
Looking for the human factors in software quality management
SEEP '96 Proceedings of the 1996 International Conference on Software Engineering: Education and Practice (SE:EP '96)
Understanding Software Defect Detection in the Personal Software Process
ISSRE '98 Proceedings of the The Ninth International Symposium on Software Reliability Engineering
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In this article we describe the implementation of software development bug tracking via WebPT/Continuus, in a development organization of about 200 developers, testers and managers of various ranks. We emphasize the interplay of technology, procedures and human nature, and describe our experiences and lessons on how this interplay affects the continuous quality improvement process. Often times, the implementer hears complaints about the tool not being user-friendly. In some cases, the implementer - committed to the tool - will perceive this as a case of a user being not process-friendly. Both responses may have a high emotional content. Who is right?