Service Management Platform: The Next Step in Management Tools

Authors:
Gabi Dreo Rodosek
Affiliations:
-
Venue:
DSOM '00 Proceedings of the 11th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management: Services Management in Intelligent Networks
Year:
2000

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Abstract

IT service management is a new, upcoming area of research with several new challenges to cope with. The paper uses a systematic approach to identify new requirements to service management and analyzes some of them more precisely. As a result of the discussion, the introduction of a service management platform is motivated. The architecture of a service management platform is specified as well as the integration aspect discussed on a fault management scenario.