Service Management Platform: The Next Step in Management Tools
DSOM '00 Proceedings of the 11th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management: Services Management in Intelligent Networks
Quality Aspects in IT Service Management
DSOM '02 Proceedings of the 13th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management: Management Technologies for E-Commerce and E-Business Applications
QoS and bandwidth management in broadband cable access network
Computer Networks: The International Journal of Computer and Telecommunications Networking - Special issue: Management of IT services
Assured service quality by improved fault management
Proceedings of the 2nd international conference on Service oriented computing
eMIVA: tool support for the instrumentation of critical distributed applications
ACM SIGMETRICS Performance Evaluation Review
P2P Networking and Applications
P2P Networking and Applications
Business-Driven Design of Infrastructures for IT Services
Journal of Network and Systems Management
| Hi-index | 0.00 |
From the Publisher:After Service Level Agreements (SLA) are made between IT providers and consumers, expectations and services to be rendered vary widely and standardization is often fragmented. This first-of-its-kind, comprehensive examination of IT Service Level Management provides a much-needed framework for implementing and evaluating Service Level Agreements and helps you avoid common pitfalls. Service Level Management of Enterprise Networks not only delivers new methodology and techniques to improve SLAs, through discussion of SLM processes and architecture, but also serves as a baseline against which to measure existing and future SLM programs. With a general knowledge of business processes, information management and technology, and networking equipment, IT professionals and clients will learn more about the challenging issues of SLM and the viable, real-world solutions available. Examining research challenges, using real-world case studies, and discussing current tools and applications, this up-to-the-minute book is essential for suppliers and consumers of IT in large organizations and suppliers serving multiple clients, vendors building tools to support SLM, and university professors interested in the application of SLAs.