The creative mind: myths and mechanisms
The creative mind: myths and mechanisms
Enriching buyers' experiences: the SmartClient approach
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Chance discoveries for making decisions in complex real world
New Generation Computing
Creative communication for chance discovery in shopping
New Generation Computing - Special issue on chance discovery
First international workshop on chance discovery
The Knowledge Engineering Review
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Analyzing conversation between customers and salesclerks in actual purchase activities, we have found that appropriate information given by the clerk in a timely context often caused a change in customer's focus, which then led to her decision on what to buy. This mental leap phenomenon is similar to the one often observed in creative activities such as design or concept formation. We expect that the effect provided by the creativity support systems can be expected to plays a similar role in purchase consulting systems as well. The examples described in this paper can be thought as cases of chance discovery by skillful sellers as creative communicators.