The creative mind: myths and mechanisms
The creative mind: myths and mechanisms
Enriching buyers' experiences: the SmartClient approach
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Chance Discovery by Creative Communicators Observed in Real Shopping Behavior
Proceedings of the Joint JSAI 2001 Workshop on New Frontiers in Artificial Intelligence
Extracting the significant-rare keywords for patent analysis
Expert Systems with Applications: An International Journal
Advanced Engineering Informatics
How can you discover yourselves during job-hunting?
KES'05 Proceedings of the 9th international conference on Knowledge-Based Intelligent Information and Engineering Systems - Volume Part I
Do knowledge assets really exist in the world and can we access such knowledge?
IHI'04 Proceedings of the 2004 international conference on Intuitive Human Interfaces for Organizing and Accessing Intellectual Assets
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This study considered an information presentation method to help customers make a concept-articulation type of purchase. When customers follow the concept-articulation type of thinking, they only have vague requirements and try to make a gradual clarification of what they really want through the interaction with salesclerk(s). Skillful salesclerks can communicate with their customers appropriately to discover an opportunity for bringing the customers to their concept-articulation, which often leads to a successful sale. Based on the observations from our analysis of these human behavior in actual purchase activities, we constructed a system called S-Conart (Concept Articulator for Shoppers) to support the concept-articulation type of purchase. The user study conducted using S-Conart shows that using a different method of presenting information can cause a change in the user's mental world, which is also observed in a real-life shopping situation, although in a different form. The result of this user study suggests the possibility of chance discovery by customers themselves, which is expected to be useful for building support systems for concept-articulation type of shoppers.