Case-based reasoning
Case-based retrieval interface adapted to customer-initiated dialogues in help desk operations
AAAI '94 Proceedings of the twelfth national conference on Artificial intelligence (vol. 1)
An adaptive agent for case description in diagnostic CBR systems
Computers in Industry
Conversational Case-Based Reasoning
Applied Intelligence
Interactive Case-Based Reasoning in Sequential Diagnosis
Applied Intelligence
The Development of HOMER: A Case-Based CAD/CAM Help-Desk Support Tool
EWCBR '98 Proceedings of the 4th European Workshop on Advances in Case-Based Reasoning
Supporting Dialogue Inferencing in Conversational Case-Based Reasoning
EWCBR '98 Proceedings of the 4th European Workshop on Advances in Case-Based Reasoning
Personalized Conversational Case-Based Recommendation
EWCBR '00 Proceedings of the 5th European Workshop on Advances in Case-Based Reasoning
A Dynamic Approach to Reducing Dialog in On-Line Decision Guides
EWCBR '00 Proceedings of the 5th European Workshop on Advances in Case-Based Reasoning
Activating CBR Systems Through Autonomous Information Gathering
ICCBR '99 Proceedings of the Third International Conference on Case-Based Reasoning and Development
Taxonomic Conversational Case-Based Reasoning
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
Conversational Case-Based Planning for Agent Team Coordination
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
A Similarity-Based Approach to Attribute Selection in User-Adaptive Sales Dialogs
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
Causal Query Elaboration in Conversational Case-Based Reasoning
Proceedings of the Fifteenth International Florida Artificial Intelligence Research Society Conference
Case Retrieval Nets: Basic Ideas and Extensions
KI '96 Proceedings of the 20th Annual German Conference on Artificial Intelligence: Advances in Artificial Intelligence
minimizing dialog length in interactive case-based reasoning
IJCAI'01 Proceedings of the 17th international joint conference on Artificial intelligence - Volume 2
ExpertClerk: navigating shoppers' buying process with the combination of asking and proposing
IJCAI'01 Proceedings of the 17th international joint conference on Artificial intelligence - Volume 2
An Analysis of Research Themes in the CBR Conference Literature
ECCBR '08 Proceedings of the 9th European conference on Advances in Case-Based Reasoning
Workflow matching using semantic metadata
Proceedings of the fifth international conference on Knowledge capture
A conversational case-based reasoning help-desk utility for complex products
CSECS'09 Proceedings of the 8th WSEAS International Conference on Circuits, systems, electronics, control & signal processing
Product recommendation with interactive query management and twofold similarity
ICCBR'03 Proceedings of the 5th international conference on Case-based reasoning: Research and Development
A semantic case-based reasoning framework for text categorization
ISWC'07/ASWC'07 Proceedings of the 6th international The semantic web and 2nd Asian conference on Asian semantic web conference
A semantic Case-Based Reasoning system to improve road safety
International Journal of Intelligent Information and Database Systems
CBR outcome evaluation for high similar cases: a preliminary approach
CAEPIA'09 Proceedings of the Current topics in artificial intelligence, and 13th conference on Spanish association for artificial intelligence
A knowledge-intensive method for conversational CBR
ICCBR'05 Proceedings of the 6th international conference on Case-Based Reasoning Research and Development
Supporting generalized cases in conversational CBR
MICAI'05 Proceedings of the 4th Mexican international conference on Advances in Artificial Intelligence
Evaluating CBR systems using different data sources: a case study
ECCBR'06 Proceedings of the 8th European conference on Advances in Case-Based Reasoning
What evaluation criteria are right for CCBR? considering rank quality
ECCBR'06 Proceedings of the 8th European conference on Advances in Case-Based Reasoning
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Conversational case-based reasoning (CCBR) systems engage their users in a series of questions and answers and present them with cases that are most applicable to their decision problem. In previous research, we introduced the Taxonomic CCBR methodology, an extension of standard CCBR that improved performance by organizing features related by abstraction into taxonomies. We recently extended this methodology to include causal relations between taxonomies and claimed that it could yield additional performance gains. In this paper, we formalize the causal extension of Taxonomic CCBR, called Causal CCBR, and empirically assess its benefits using a new methodology for evaluating CCBR performance. Evaluation of Taxonomic and Causal CCBR systems in troubleshooting and customer support domains demonstrates that they significantly outperform the standard CCBR approach. In addition, Causal CCBR outperforms Taxonomic CCBR to the extent causal relations are incorporated in the case bases.