Information systems and organizational change
Communications of the ACM
Designing Complex Organizations
Designing Complex Organizations
An annotated bibliography of computer supported cooperative work
ACM SIGCHI Bulletin - Special issue: Computer supported cooperative work
Design for unanticipated use...
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
I just don't know why it's gone: maintaining informal information use in inpatient care
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Participative design and the challenges of large-scale systems: extending the iterative PD approach
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Disentangling power and decision-making in participatory design
Proceedings of the 12th Participatory Design Conference: Research Papers - Volume 1
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The paper you hold in your hands tells the story of the last evaluation meeting in the Florence project. The Florence project dealt with use of computers in nurses' daily work, and in the project a small and rather simple computer system was developed. The computer system was intended to support cooperative aspects of the nurses' work. During the evaluation meeting it turned out that the nurses find the system useful, even though they cannot fully explain why. Thus we may say that we survived The Ultimate Test of the computer system.