Introduction

Authors:
Thomas F. Stafford
Affiliations:
University of Memphis, TN
Venue:
Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
Year:
2003

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Abstract

As I sit here considering how to introduce this special section on e-services, I'm reminded of a superb experience I recently had filing my U.S. federal income tax return. In lieu of a $400 fee for paying someone to prepare my modestly complex 2002 financial circumstances, and having moved to a new state far from my long-time accountant, I decided to take a chance on one of the new tax filing services available online. This would be, in fact, my first substantial e-services experience as a consumer. Given I was dealing with the Internal Revenue Service (IRS), and the fact that thousands of dollars were at stake, it was no mere exercise to me.