A user interface for online assistance
ICSE '81 Proceedings of the 5th international conference on Software engineering
Recent advances in user assistance
CHI '81 Proceedings of the Joint Conference on Easier and More Productive Use of Computer Systems. (Part - II): Human Interface and the User Interface - Volume 1981
The design and implementation of user-oriented systems.
The design and implementation of user-oriented systems.
Help texts vs. help mechanisms: A new mandate for documentation writers
SIGDOC '85 Proceedings of the 4th annual international conference on Systems documentation
Computer support for knowledge workers: A review of laboratory experiments
ACM SIGMIS Database
How are windows used? Some notes on creating an empirically-based windowing benchmark task
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The application system/400 help facility—philosophy and considerations
IBM Systems Journal
Implementing an interface to networked services
SIGDOC '94 Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide
User performance with command, menu, and iconic interfaces
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The perceived usefulness of computer information sources: a field study
ACM SIGCHI Bulletin
User behavior upon introduction of a network help system
ACM SIGCHI Bulletin
Finding information on a menu: linking menu organization to the user's goals
Human-Computer Interaction
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An interactive computer system was made easier to learn for non-programmers by modifying the on-line HELP and error messages of a system designed primarily for programmers. The modifications included supplementing the existing HELP command with a HELP key, making the content of HELP and error messages more concrete, responding to command synonyms, and more. The systems were evaluated in a between-groups experiment in which office workers with no programming experience were asked to perform a typical office task using one of the unfamiliar interactive computer systems. The results of the experiment supported the inclusion of the modifications. Non-programmers using the modified system completed the computer task in less time, with greater accuracy, and with better resulting attitudes than those who used the system designed primarily for programmers.