Personality differences within systems project teams: Implications for designing solving centers

  • Authors:
  • Robert P. Bostrom;Kate M. Kaiser

  • Affiliations:
  • -;-

  • Venue:
  • SIGCPR '81 Proceedings of the eighteenth annual computer personnel research conference
  • Year:
  • 1981

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Abstract

Information systems for large firms are typically designed by a group of people which is made up of users and system personnel. The management information system (MIS) literature discusses a communication gap between the organization-oriented users and the more technical systems staff. It has been hypothesized that system personnel and users are different in terms of personality and behavioral characteristics and that these differences are one of the primary reasons for the existence of a communication gap. This paper summarizes a study that investigated personality characteristics of 100 respondents from 33 large firms who worked together on a systems design. Analysis was performed to see if there were significant differences on personality dimensions between users and systems personnel. An operationalization of Jung's personality typology (Myers-Briggs Type Indicator) was employed. Results indicate that the users involved in the systems design were very similar to their systems counterparts. Even more surprising was that these users were closer to the popular descriptions of systems staff than the analysts were. The general implications of these findings in terms of the management of design solving centers and the MIS designs they create are discussed.