A new method for improving communications between user groups and systems specialists and its impact on systems development efforts

  • Authors:
  • Shirley E. Coverdale

  • Affiliations:
  • -

  • Venue:
  • SIGCPR '77 Proceedings of the fifteenth annual SIGCPR conference
  • Year:
  • 1977

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Abstract

The user/analyst (u/a) interface is a critical variable in determining the successful development of computer based information systems (CBIS) efforts. A historical communications gap at the u/a interface continues to impact most CBIS definition efforts despite attempts to solve the problem. Solutions to date have emphasized either organizational or technical dimensions of the problem. Solutions which would enhance the effectiveness of this interaction must adequately consider the analytical and linguistic dimensions of the problem as well as its organizational and technical aspects. This paper examines the nature of u/a interaction, evaluates conventional solutions in light of the initial discussion, and offers for the reader's consideration, an alternative method for establishing an effective u/a interface.