Handbook of software reliability engineering
Handbook of software reliability engineering
Software Reliability Engineered Testing
Software Reliability Engineered Testing
Software Metrics Model For Integrating Quality Control And Prediction
ISSRE '97 Proceedings of the Eighth International Symposium on Software Reliability Engineering
Software Development & Testing Methodology Used for Subscriber Digital Concentrator ACK-2000
ISSRE '99 Proceedings of the 10th International Symposium on Software Reliability Engineering
Predicting Deviations in Software Quality by Using Relative Critical Value Deviation Metrics
ISSRE '99 Proceedings of the 10th International Symposium on Software Reliability Engineering
An Approach to Internet-Based Virtual Call Center Implementation
ICN '01 Proceedings of the First International Conference on Networking-Part 1
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In the paper we present the software reliability and maintenance concept, which we use in the software development, testing, and maintenance process, for automatic call distributor MEDIO ACD. The concept has been successfully applied on systems, which are installed and operational in Moscow and Saint Petersburg, Russia. In the paper, we have concentrated on two main issues, as follows: (i) Set of fault-tolerant mechanisms needed for the system exploitation (error logging, checkpoint-restart, overload protection and tandem configuration support). (ii) MEDIO ACD software maintenance concept, in which quality of the new software update is predicted on the base of current update's metrics and quality, and new update's metrics. This forecast aids software maintenance efficiency, and costs reduction.