Technology Tools for the Year 2005: Supporting the Nursing Process
PACMEDTEK '98 Proceedings of the Symposium on Pacific Medical Technology
Object Lessons Learned from an Intelligent Agents Framework for Telephony-Based Applications
TOOLS '99 Proceedings of the Technology of Object-Oriented Languages and Systems
Intelligent Call Transfer Based on Reinforcement Learning
IJCNN '00 Proceedings of the IEEE-INNS-ENNS International Joint Conference on Neural Networks (IJCNN'00)-Volume 6 - Volume 6
Node-to-Node Cluster Fault Tolerant Routing in Hypercubes
ISPAN '97 Proceedings of the 1997 International Symposium on Parallel Architectures, Algorithms and Networks
Software Development & Testing Methodology Used for Subscriber Digital Concentrator ACK-2000
ISSRE '99 Proceedings of the 10th International Symposium on Software Reliability Engineering
Software Reliability and Maintenance Concept Used for Automatic Call Distributor MEDIO ACD
ISSRE '00 Proceedings of the 11th International Symposium on Software Reliability Engineering
COPS: A Model and Infrastructure for Secure and Fair Electronic Markets
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 8 - Volume 8
An approach to formal verification of embedded software
Proceedings of the 15th WSEAS international conference on Computers
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The era of classical PBX-based call centers has passed. Those systems were proprietary and closed, i.e. with fixed functionality. Today, the Internet and multimedia applications are becoming more and more popular across the world, and there is a lot of effort in both academia and industry to build and deploy modern Internet-based call centers. This paper should be viewed as a contribution to these efforts. It presents our approach to Internetbased virtual call center implementation. In contrast to other efforts, we consider the virtual call center as a universal infrastructure, which could be used as a telecommunication management network center and as an intelligent network service control point, too. In the paper we present our concept, the most interesting implementation details, and pilot network configuration.