Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Designing information spaces
Zero, single, or multi? Genre of web pages through the users' perspective
Information Processing and Management: an International Journal
Designing for a Dialogic View of Interpretation in Cross-Cultural IT Design
IDGD '09 Proceedings of the 3rd International Conference on Internationalization, Design and Global Development: Held as Part of HCI International 2009
Combining coherence and adaptation in discourse-oriented hypermedia generation
AH'06 Proceedings of the 4th international conference on Adaptive Hypermedia and Adaptive Web-Based Systems
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Computers don't support conversation well, particularly asynchronous conversations among groups. Such conversations often lack coherence, tending towards drift, dissolution, or chaos. The object of this study-a conversation that repeatedly succeeds in producing coherent results-is a counterexample. Two features seem important: it is structured by the conventions of a well-known genre, and as it proceeds it develops new conventions. This paper analyzes the emergence and enforcement of the conversation's conventions over the course of a year, and examines the interplay between the conventions and the interface, concluding with suggestions on how to design systems which support more coherent conversation.