Using Intranets: Preliminary Results from a Socio-technical Field Study

Authors:
Roberta Lamb
Affiliations:
-
Venue:
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Year:
1999

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Abstract

This paper describes research-in-progress that examines the relative influences of internal and external factors on the development and use of intranets, as a particular case of information and communication technologies (ICTs). This three-phase qualitative study integrates cross-sectional, comparative and traversal methodologies to identify where it could be effective to combine socio-technical theory (emphasizing individuals and social groups) with institutional approaches (emphasizing interaction through influence and regulation.) Preliminary results suggest that a balance of pressures are at work, with external factors motivating the use of intranets and other forms of web information systems within the constraints of local organizational contexts.