An Expertise System for Supporting the Sales and Distribution Process of a Software Vendor
PAKM '02 Proceedings of the 4th International Conference on Practical Aspects of Knowledge Management
Towards a Classification Framework for Application Granularity in Workflow Management Systems
CAiSE '99 Proceedings of the 11th International Conference on Advanced Information Systems Engineering
Science of Computer Programming
An integrated conceptual model to incorporate information tasks in workflow models
ER'12 Proceedings of the 31st international conference on Conceptual Modeling
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Though the activities of business organizations in the field of workflow management are facing an enormous growth, a methodical solution for an essential problem occurring in many workflow projects is still lacking: the identification of those processes that can be supported by workflow applications in a profitable way. In this paper we present a structured framework, which can serve as a guideline for the evaluation of processes during the selection and introduction of a workflow management system. This framework contains three groups of criteria: technical, organizational and economic. Designed as a scoring model, this approach enables the user to evaluate the workflow potential of business processes systematically. First, the underlying concepts and design of the framework are outlined. In the following we describe, how the framework can be adjusted to individual needs through a three-step aggregation process. In order to demonstrate the practical relevance its application within an industrial workflow project is described.