Webqual(tm): a web site quality instrument

Dimensional hierarchy of retail website quality

Information and Management

Internet searching and browsing in a multilingual world: an experiment on the Chinese business intelligence portal (CBizPort)

Journal of the American Society for Information Science and Technology - Special issue: Part II: Information seeking research

Website optimization with web metrics: a case study

ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet

The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process

Computers in Human Behavior

Content preparation for cross-cultural e-commerce: a review and a model

Behaviour & Information Technology

Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture

Journal of Management Information Systems

Essential use cases in the design of multi-channel service offerings: a study of internet banking

ICWE'03 Proceedings of the 2003 international conference on Web engineering

Factor structure of content preparation for e-business web sites: a survey results of industrial employees in P.R. China

HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability

Trust and TAM in online shopping: an integrated model

MIS Quarterly

The effects of website familiarity on website quality and intention to use

HCI International'13 Proceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction design - Volume Part I