Open-source documentation: in search of user-driven, just-in-time writing
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
DITA XML: a reuse by reference architecture for technical documentation
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
A unified process for software and documentation development
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Automated knowledge acquisition for instructional text generation
Proceedings of the 20th annual international conference on Computer documentation
Specialization in DITA: technology, process, & policy
Proceedings of the 20th annual international conference on Computer documentation
Designing communication: considering the dynamics of the discipline
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Evaluating guidelines for writing user interface text
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Using DITA for documenting software product lines
Proceedings of the 9th ACM symposium on Document engineering
Maintaining islands of consistency via versioned links
Proceedings of the 29th ACM international conference on Design of communication
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In this paper, I describe how I followed an end-to-end development process in the development of the user's guide and help information for XML DITA, using scenarios to define my information needs and maps to describe my information model. By using technology driven by maps and scenarios, I was able to keep the information focused on user goals and requirements from its inception through to its final form. The paper will also look at how an integrated end-to-end process can help keep information on track through staged delivery of content to ensure early and ongoing feedback, and will look at some future opportunities for further integration in the stages of the information development process.