The Nurnberg funnel: designing minimalist instruction for practical computer skill
The Nurnberg funnel: designing minimalist instruction for practical computer skill
Natural language generation from plans
Computational Linguistics
Natural language generation in COMET
Current research in natural language generation
Plan-based integration of natural language and graphics generation
Artificial Intelligence - Special volume on natural language processing
CODE4: a unified system for managing conceptual knowledge
International Journal of Human-Computer Studies
QGOMS: a direct-manipulation tool for simple GOMS models
Conference Companion on Human Factors in Computing Systems
U-TEL: a tool for eliciting user task models from domain experts
IUI '98 Proceedings of the 3rd international conference on Intelligent user interfaces
Building natural language generation systems
Building natural language generation systems
Extracting usability information from user interface events
ACM Computing Surveys (CSUR)
Speech and Language Processing: An Introduction to Natural Language Processing, Computational Linguistics, and Speech Recognition
Using Natural-Language Processing to Produce Weather Forecasts
IEEE Expert: Intelligent Systems and Their Applications
Developing task models from informal scenarios
CHI '99 Extended Abstracts on Human Factors in Computing Systems
CTTE: an environment for analysis and development of task models of cooperative applications
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Toward the Automatic Construction of Task Models from Object-Oriented Diagrams
Proceedings of the IFIP TC2/TC13 WG2.7/WG13.4 Seventh Working Conference on Engineering for Human-Computer Interaction
Understanding a Task Model: An Experiment
HCI '98 Proceedings of HCI on People and Computers XIII
Adaption of a task analysis methodology to the design of a decision support system
INTERACT '97 Proceedings of the IFIP TC13 Interantional Conference on Human-Computer Interaction
Customizable descriptions of object-oriented models
ANLC '97 Proceedings of the fifth conference on Applied natural language processing
Using a randomised controlled clinical trial to evaluate an NLG system
ACL '01 Proceedings of the 39th Annual Meeting on Association for Computational Linguistics
A support tool for writing multilingual instructions
IJCAI'95 Proceedings of the 14th international joint conference on Artificial intelligence - Volume 2
Scenario-based and model-driven information development with XML DITA
Proceedings of the 21st annual international conference on Documentation
Graphstract: minimal graphical help for computers
Proceedings of the 20th annual ACM symposium on User interface software and technology
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Language generation systems have often been advocated for use in the generation of user documentation, but in practice, it is hard to use them because of the amount of knowledge they require as input. Without a readily available source of input, the knowledge acquisition bottleneck will prevent generation technology from ever being used. Unfortunately, knowledge acquisition for any domain-varying language generation application is difficult because there is seldom any single knowledge source or acquisition method that is adequate for acquiring the appropriate knowledge. This paper argues that this required knowledge can, in practice, be acquired from a heterogeneous set of complementary sources. It then presents Isolde, a support environment for technical writers that can mine these sources using an extensible set of specially tailored acquisition tools. These tools acquire instructional knowledge on-the-fly and consolidate it into a knowledge base that can drive instructional text generation.