Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Software for use: a practical guide to the models and methods of usage-centered design
Software for use: a practical guide to the models and methods of usage-centered design
Layers of Silence, Arenas of Voice: The Ecology ofVisible and Invisible Work
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Expansive Visibilization of Work: AnActivity-Theoretical Perspective
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Pause & Effect: The Art of Interactive Narrative
Pause & Effect: The Art of Interactive Narrative
Finding patterns in the fieldwork
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
Proceedings of the 2013 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining
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To be truly useful, applications for complex problem solving require distinct design approaches. One that is crucial is getting the user model right for dynamic, emergent, nonlinear work. Drawing on an example in healthcare, this paper proposes modeling complex work in ways that go beyond common user-centered approaches. It models nurses' dosage decisions as patterns of inquiry and visualizes them as task landscapes.