The productivity paradox of information technology
Communications of the ACM
Beyond the productivity paradox
Communications of the ACM
Analysing information systems evaluation: another look at an old problem
European Journal of Information Systems - Special issue on information systems evaluaiton
An analysis of research in information systems (1981-1997)
Information and Management
Information systems strategies in knowledge-based SMEs: the role of core competencies
European Journal of Information Systems
Strategic Information Technology: Opportunities for Competitive Advantage
Strategic Information Technology: Opportunities for Competitive Advantage
Competing in the Information Age: Strategic Alignment in Practice
Competing in the Information Age: Strategic Alignment in Practice
The Business Value of Computers: An Executive's Guide
The Business Value of Computers: An Executive's Guide
Measurement: the key to application development quality
IBM Systems Journal
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This chapter presents a study about the effectiveness of Information Technology (IT) applications in Brazilian companies. IT has been considered a strategic issue for successful companies. On the other hand, the discussion about the results of Information Technology (IT) applications considering the return over the investments and the effectiveness of their management still remains controversial. Effectiveness evaluation allows strategic alignment between IT and company business visions and should be analyzed as a continuous process. In order to discuss these issues, in this chapter, a comparative analysis about IT strategic impacts is performed using different theoretical models. The study is based on multiple cases: financial services, telecommunications, and building materials companies. Interviews with the main actors from different levels of the organization hierarchy have been done.