Computing and public organizations
Public Administration Review - Special issue: public management information systems
Use of special event data in government information systems
Public Administration Review - Special issue: public management information systems
Public Administration Review - Special issue: public management information systems
Intelligent advisory systems for managing and disseminating information
Public Administration Review - Special issue: public management information systems
Decision support systems in state government: promises and pitfalls
Public Administration Review - Special issue: public management information systems
Information resource management: is it sensible and can it work?
Information and Management
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Exploring the success factors of state website functionality: an empirical investigation
dg.o '05 Proceedings of the 2005 national conference on Digital government research
XML for web site management in government: state of the art and future research
dg.o '06 Proceedings of the 2006 international conference on Digital government research
Research on e-Government evaluation model based on the principal component analysis
Information Technology and Management
Assessment tool for websites dedicated to drug policy
Proceedings of the 14th Annual International Conference on Digital Government Research
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The World Wide Web (Web) has been widely adopted by local governments as a way to interact with local residents. The promise and reality of Web applications are explored in this chapter. Four types of Web utilizations are analyzed--bulletin board applications; promotion applications; service delivery applications; and citizen input applications. A survey of 145 municipal and county government websites originally conducted in 1998 was replicated in 2002. These data are used to examine how local governments are actually using the Web and to examine the evolution of Web usage over the four years between the first and second survey. The chapter concludes that local governments have made progress in incorporating many of the features of the Web but that they have a long way to go in realizing its full promise.