Margin notes: building a contextually aware associative memory
Proceedings of the 5th international conference on Intelligent user interfaces
Multimedia Learning
End-user debugging for e-commerce
Proceedings of the 8th international conference on Intelligent user interfaces
TRELLIS: An Interactive Tool for Capturing Information Analysis and Decision Making
EKAW '02 Proceedings of the 13th International Conference on Knowledge Engineering and Knowledge Management. Ontologies and the Semantic Web
End-user software visualizations for fault localization
Proceedings of the 2003 ACM symposium on Software visualization
ICSE '81 Proceedings of the 5th international conference on Software engineering
An empirical study of fault localization for end-user programmers
Proceedings of the 27th international conference on Software engineering
Tinkering and gender in end-user programmers' debugging
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting end-user debugging: what do users want to know?
Proceedings of the working conference on Advanced visual interfaces
Explaining Debugging Strategies to End-User Programmers
VLHCC '07 Proceedings of the IEEE Symposium on Visual Languages and Human-Centric Computing
Testing vs. code inspection vs. what else?: male and female end users' debugging strategies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Fixing the program my computer learned: barriers for end users, challenges for the machine
Proceedings of the 14th international conference on Intelligent user interfaces
Impact of high-intensity negotiated-style interruptions on end-user debugging
Journal of Visual Languages and Computing
Sasayaki: augmented voice web browsing experience
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Why-oriented end-user debugging of naive Bayes text classification
ACM Transactions on Interactive Intelligent Systems (TiiS)
How voice augmentation supports elderly web users
The proceedings of the 13th international ACM SIGACCESS conference on Computers and accessibility
End-user debugging strategies: A sensemaking perspective
ACM Transactions on Computer-Human Interaction (TOCHI)
Autobiographical design in HCI research: designing and learning through use-it-yourself
Proceedings of the Designing Interactive Systems Conference
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People are performing increasingly complicated actions on the web, such as automated purchases involving multiple sites. Things often go wrong, however, and it can be difficult to diagnose a problem in a complex process. Information must be integrated from multiple sites before relations among processes and data can be visualized and understood. Once the source of a problem has been diagnosed, it can be tedious to explain the process of diagnosis to others, and difficult to review the steps later.We present a web interface agent, Woodstein, that monitors user actions on the web and retrieves related information to assemble an integrated view of an action. It manages user hypotheses during problem diagnosis by capturing users' judgments of the correctness of data and processes. These hypotheses can be shared with others, including customer service representatives, or accessed later. We will see this feature in the context of diagnosing problems on the web, and discuss its broader applicability to system interfaces in general.