Exploring the Locus of Profitable Pollution Reduction
Management Science
Computers and Industrial Engineering
Extending the Horizons: Environmental Excellence as Key to Improving Operations
Manufacturing & Service Operations Management
Manufacturing & Service Operations Management
On-line SPC with consideration of learning curve
Computers and Industrial Engineering
Organizational Learning: From Experience to Knowledge
Organization Science
Scheduling with general position-based learning curves
Information Sciences: an International Journal
The Learning Curve of IT Knowledge Workers in a Computing Call Center
Information Systems Research
On the Value of Input Efficiency, Capacity Efficiency, and the Flexibility to Rebalance Them
Manufacturing & Service Operations Management
Single machine scheduling with autonomous learning and induced learning
Computers and Industrial Engineering
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This exploratory research on a decade of Total Quality Management in one factory opens up the black box of the learning curve. Based on the organizational learning literature, we derive a quality learning curve that links different types of learning in quality improvement projects to the evolution of the factory's waste rate. Only 25% of the quality improvement projects--which acquired both know-why and know-how--accelerated waste reduction. The other 75% of the projects either impeded or did not affect waste reduction. In complex and dynamic production environments, locally acquired knowledge is difficult to disseminate. The combination of know-why and know-how facilitates its dissemination.