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Organizations implementing Enterprise Resource Planning (ERP) systems have been increasingly adopting generic, off-the-shelf requirements engineering (RE) process models. Yet, little information exists about the challenges of making a generic RE model a life process. This article discusses why bringing an off-the-shelf process in isn't a sufficient foundation. The author shares experiences acquired over the past five years of eliciting, modeling, and validating requirements in ERP projects and highlights typical issues and their solutions. Among the keys to success are planning RE model use in the client's context and installing processes to support key RE activities.