Allocating field service teams with simulation in energy/utilities environment
Proceedings of the 38th conference on Winter simulation
Adaptive resource allocation for efficient patient scheduling
Artificial Intelligence in Medicine
Optimization of Online Patient Scheduling with Urgencies and Preferences
AIME '09 Proceedings of the 12th Conference on Artificial Intelligence in Medicine: Artificial Intelligence in Medicine
Improving service of access on a logistics platform
SpringSim '10 Proceedings of the 2010 Spring Simulation Multiconference
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"Should we pool separate queues into a single queue or not?" A question as practical as for daily-life situations such as at a bank, a hospital or a service center as well as for technical applications such as in manufacturing or call centers. A question that involves fundamental insights of queuing theory. A question that can only be answered in a realistic situation by simulation. A question that is still open for practical and fundamental research. A question that requires a hybrid combination of queuing and simulation. A question that in realistic situations not only benefits from but even requires a hybrid combination of analysis and simulation. This paper aims to illustrate that simulation and queuing theory can and should go hand in hand for a variety of practical problems, both in daily-life and industry. To this end, it will highlight real-life cases taken from daily-life situations (postal office or bank), administrative logistics (reengineering), transportation (railways) and call center analysis.