Using simulation to reduce length of stay in emergency departments
WSC '94 Proceedings of the 26th conference on Winter simulation
A simulation model for evaluating personnel schedules in a hospital emergency department
WSC '96 Proceedings of the 28th conference on Winter simulation
Simple models of the impact of overlap in bucket rendering
HWWS '98 Proceedings of the ACM SIGGRAPH/EUROGRAPHICS workshop on Graphics hardware
Queueing networks and Markov chains: modeling and performance evaluation with computer science applications
Call center simulation in Bell Canada
Proceedings of the 31st conference on Winter simulation: Simulation---a bridge to the future - Volume 2
Simulation Modeling and Analysis
Simulation Modeling and Analysis
Allocating field service teams with simulation in energy/utilities environment
Proceedings of the 38th conference on Winter simulation
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Staffing problems arise in a wide range of applications including job shops, call centres, and hospital emergency departments. They are characterised by the need to allocate shift workers with varying skills to handle an arrival stream of tasks having different sub-task routings and (sub-task) skill requirements. The Manitoba Telecom Service Trouble Diagnosis and Repair System (TDRS) has 3 skill-levels of staff handling multiple types of faults occurring in telephone switching equipment. TDRS is a pure staffing problem having no equipment constraints: the only resource constraint is staff itself. The object of this study is to show how this can be modelled as an open network of queues with feedback and allowing for temporal and faultclass heterogeneity. Analytic mean value analysis then facilitates validation and selecting feasible staffing strategies for closer examination by simulation. The purpose of experiments using simulation is to find effective performance visualisations and "optimal" staffing allocations.