“Information technology to support electronic meetings"
Management Information Systems Quarterly
What video can and cannot do for collaboration: a case study
Multimedia Systems
Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 9th international conference on Intelligent user interfaces
Influencing group participation with a shared display
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Comparison of face-to-face and video-mediated interaction
Interacting with Computers
IEEE Transactions on Systems, Man, and Cybernetics, Part B: Cybernetics - Special issue on human computing
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Decision-making in groups has great potential due to the possibilities for pooling ideas and sharing knowledge, but also great drawbacks due to the social pressures inherent in these situations that can limit free exchange of these ideas and knowledge. This paper presents two technology-based approaches to improving group decision-making, Second Messenger and AntiGroupWare. Second Messenger — a system that encourages groups to change their interaction styles during meetings — is designed to improve meetings, while AntiGroupWare — an on-line polling system that allows companies to gather information through flexible, iterative polling of its employees — is designed to avoid them altogether.