Drawing evaluation into design for mobile computing: a case study of the Renwick Gallery’s Hand Held Education Project

Authors:
Kirsten Boehner;Geri Gay;Claire Larkin
Affiliations:
Human-Computer Interaction Group, Information Science Building, 301 College Avenue, 14850, Ithaca, NY, USA;Human-Computer Interaction Group, Information Science Building, 301 College Avenue, 14850, Ithaca, NY, USA;Smithsonian American Art Museum, 37012, VB 3200 MRC 970, 20013-7012, Washington, D.C., NY, USA
Venue:
International Journal on Digital Libraries - Special section on Digital Museum
Year:
2005

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Abstract

We present a detailed case study of the design, launch, and evaluation of a handheld mobile computing guide for visitors to the Smithsonian American Art Museum’s Renwick Gallery. Of particular emphasis is integrating methods and tools of evaluation into the process of designing for new visitor experiences. Using a method of reflective design and evaluation incorporating interviews, surveys, observation, and clickstream analysis, we uncover assumptions and hypothesis for further testing. Finally, we discuss the cross-over between physical navigation of museum spaces and information navigation of online museum data.