Electronic performance support systems: how and why to remake the workplace through the strategic application of technology
Information systems planning and the challenge of shifting priorities
Information and Management
Journal of Management Information Systems
HMSS: a management support system for concurrent hospital decision making
Decision Support Systems
Formulation of qualitative models using fuzzy logic
Decision Support Systems - Special issue: DSS on model formulation
Cost-justifying electronic performance support systems
Communications of the ACM
Just-in-time knowledge delivery
Communications of the ACM
Decision support systems: an applied managerial approach
Decision support systems: an applied managerial approach
Environmental scanning and information systems in relation to success in introducing new products
Information and Management
Diversity in information systems action research methods
European Journal of Information Systems
Information systems planning in a turbulent environment
European Journal of Information Systems
Co-opetition and knowledge transfer
ACM SIGMIS Database - Special issue on infomration systems: current issues and future changes
Factors influencing the formation of a user's perceptions and use of a DSS software innovation
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
Data Warehousing: The Route to Mass Customisation
Data Warehousing: The Route to Mass Customisation
If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice
If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice
Understanding Post-Adoption Behavior in the Context of Online Services
Information Systems Research
Organization Science
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Technologies such as decision support systems (DSS) are helpful in solving many kinds of problems, especially those that are based on quantitative data and/or are tactical in scope. For strategic decisions, however, decision makers can benefit greatly from a tool that tracks and organizes qualitative and other nebulous information. Such a tool would help cultivate and leverage an organization's intellectual assets to help users address decision making in a more informed fashion. While DSS technologies have not commonly been used in such situations, they can be adapted to do so. This paper addresses the development of a qualitative DSS in a health care setting that allowed hospital administrators to exploit the qualitative information obtained by its network of field representatives for strategic benefit. This type of system, and its corresponding benefits, can be extended to other business situations.